Frequently asked questions

Massage can be divided into many different categories. All of these categories, however, are based on classical massage techniques and their variations. In a massage, various techniques are used, such as stroking and friction.

A sports massage is a form of classical massage that, in addition to basic techniques, uses more precise methods—for example, to treat muscle origin and insertion points or scar tissue. In sports massage, the therapist may also stretch muscles or relieve pain using techniques such as trigger point massage. Sports massage usually addresses a specific problem, such as headaches, pain, tightness, or numbness, whereas a regular massage focuses more on relaxation.

It is often assumed that sports massage is always performed with more pressure than a regular massage, but this is not true. The intensity of the treatment is always adjusted according to the client’s wishes. At SUHK, you will receive exactly the treatment you want and need!

Sports massage is usually performed to address an existing issue. Age or athletic background does not matter. Sports massage is suitable for everyone.

The SUHK Kipuasema is a concept designed to make booking an appointment easier. Pain can take many forms and have many causes. It can be acute or chronic, the result of an injury or overuse, sharp, dull, intense, or mild. It can appear in the knee while running, in the back after sitting for a long time, or in the neck in the morning. Pain can come on suddenly or worsen gradually. You may experience pain at rest or only during certain movements.

At the SUHK Kipuasema, you do not need to know why you have pain or where it came from. The professionals at the SUHK Kipuasema have extensive knowledge of how different parts of the body function and how pain works. You only need to know which part of your body hurts, select it on the kipuasema, and then choose a suitable therapist, location, or appointment time.

All of our clients are asked for their personal identity number during their visit so that we can update the information required by law in SUHK’s patient record system. SUHK’s massage therapists, physiotherapists, and osteopaths are healthcare professionals approved by Valvira and are subject to the Ministry of Social Affairs and Health’s regulations on patient records (Finlex 298/2009, Section 10) and the related documentation obligations in the same way as nurses or doctors.

All healthcare providers using electronic patient record systems must make their entries visible to clients in Omakanta. This applies not only to SUHK but also to all other providers in the field. Recording information in Omakanta requires identifying the client using their personal identity number. The information is kept confidential, stored according to legal requirements, and is not shared with others. Identifying a person using their personal identity number increases patient safety and ensures smoother treatment.

Entering new clients into the Kanta system incurs costs for SUHK. For this reason, we charge new clients a one-time Kanta fee of 3 euros to cover these costs. The personal identity number is also requested during the first visit.

The healthcare documentation requirement does not apply to sports or fitness services, so the Kanta fee is not charged for these services. The personal identity number is also not requested from clients participating in sports or fitness services.

On site, you can pay with all common payment cards except American Express. In addition, massage services can be paid using Edenred, Smartum, and ePass wellness and massage benefits. Physiotherapy and osteopathy visits can also be paid with ePass wellness benefits or Smartum and Edenred health benefits. Your employer knows which services are included in your employee benefits.

Smartum now offers a new Wellness and Massage & Health gift card, which can also be used for payments on site and in the online store. Our gift cards can be used to pay any professional for the service or amount specified on the card. You can also combine multiple payment methods at the clinic, for example, paying part by card and part with a wellness benefit.

Payment for a booked appointment is always made on site. You do not need to pay when booking the appointment.

Yes, they are. You can use a gift card purchased from any SUHK location or from the online store at all of our locations and with all of our massage therapists. You can find the contact information for our locations here.

Bring the gift card or its code with you on your first visit. You do not need to enter the gift card information when booking an appointment. The gift card can be used to pay for the service specified on it. A gift card with a set value can be used for any service. You do not need to use the full value of the gift card at once.

On your first visit, the gift card will be registered to your client account for future use. If you wish, you can share the gift card with a family member, in which case it can be registered under multiple client accounts. Gift cards purchased from the online store are valid for one year unless otherwise stated.

If you have any questions about using your gift card or its validity, please contact us by email at with the gift card details.

Gift cards purchased from the online store are sent by email to the buyer’s email address. The gift card will be attached to the email, and you can forward it to the recipient either as a printed copy or in digital form.

Please note that the gift card email may end up in your spam folder. If you do not receive the email containing the gift card from after placing your order, please check your spam, promotions, or junk mail folders.

Gift cards and multi-session cards are available for purchase at our locations. You can buy them to take with you during your treatment. Please note that our extended opening hours apply to pre-booked massages, so we are unfortunately not able to provide walk-in services at the reception.

In our online store, you can pay through all Finnish online banks as well as with Visa, Visa Debit, Visa Electron, MasterCard, and Debit MasterCard cards. Mobile payment options include MobilePay and OP-Siirto, and billing and installment options include OP Lasku, OP Tililuotto, and Walley. It is not possible to combine multiple payment methods at the same time in the online store, although this is possible when paying on site at a location. SUHK gift cards cannot be used as a payment method in the online store.

Employee benefits, such as Smartum massage balance or ePassi Wellness, can be used to pay for massage services and gift cards related to them. Sports and culture benefits cannot be used to pay for massage services. Unfortunately, Edenred cannot be used for online payments. See more detailed information below for each provider.

For massage, you can use Smartum Massage Benefit or Smartum Plus, and these can also be used to purchase massage gift cards for personal use at our locations or in the online store. The Smartum Health Benefit can also be used to pay for physiotherapy and osteopathy services. The Smartum Sports Benefit can be used for services such as personal training or group exercise, but it cannot be used for massage. You can check with your employer to confirm that you have access to Smartum massage or health benefits. More information can be found at https://www.smartum.fi/tuotteet/smartum-hierontaetu/

With ePassi Wellness and ePassi Flex, you can pay for massage, osteopathy, or physiotherapy services at our locations. These benefits can also be used to purchase gift or multi-session cards for personal use at our locations or in the online store.

With ePassi Sport & Culture, you can pay for personal training services or group exercise. More information about ePassi Wellness is available on their website.

Yes, they can. You can pay with ePassi Wellness (https://www.epassi.fi/fi/blogi/mihin-kayttaa-hyvinvointietua), Smartum Health Benefit (https://www.smartum.fi/ajankohtaista/nain-kaytat-terveysetuasi), and Edenred Health Benefit (https://edenred.fi/fi/terveys).