FAQ: Gift cards & Wellness benefits

You can use the Epassi Flex, Wellness, Massage and Health Benefits to purchase eligible gift cards and multi-visit cards from the SUHK online store for your own personal use.

1. Add the product or products you wish to purchase to your shopping cart in the online store.
2. Proceed to the checkout and select “Epassi (Massage, Wellness, Health)” as the payment method.
3. Enter the required order details and select Proceed to payment.
4. You will automatically be redirected to the Epassi payment service. Log in and complete the payment according to the instructions.
5. After completing the payment, you will automatically be redirected back to the SUHK confirmation page. The purchased gift card will also be sent to you as an attachment by email.

Are you using benefit balances that are about to expire? You can select an amount for a monetary-value gift card that matches your remaining balance. A gift card purchased with an employer-provided benefit may only be used by you and for services permitted under the terms of that benefit.

Regular-price gift cards and multi-visit cards are valid for 12 months from the date of purchase unless otherwise stated. Promotional and campaign products may have a shorter validity period, which is stated on the product page and on the card.

Yes. You can purchase a physical gift card from any SUHK location during a booked appointment. You can also contact the location by telephone to arrange a separate time for purchasing a gift card. Please leave a voicemail message if your call is not answered.

Please note that the extended opening hours of our locations apply to pre-booked appointments. Our reception desks are not continuously staffed, so we cannot guarantee that someone will be available solely for gift card sales without prior arrangement.

Gift cards can be purchased from our online store at any time. An online gift card is sent by email after the purchase has been completed.

The Edenred Massage Benefit cannot currently be used as a payment method in the SUHK online store. You can use the Edenred Massage Benefit to purchase a gift card or multi-visit card for massage services for your own personal use from any SUHK location during a booked appointment. You can also contact the location by telephone to arrange a separate time for purchasing a gift card. Please leave a voicemail message if your call is not answered.

For further assistance, please contact us at .

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The following massage, wellness, and health benefits can be used as payment in the online store:

• Epassi Flex
• Epassi Wellness balance
• Epassi Massage Benefit
• Epassi Health Benefit

Gift cards and multi-visit cards purchased with an employer-provided benefit are personal. They may only be used by the person who received the benefit and only for services permitted under the terms of that benefit.

Edenred cannot currently be used as a payment method in the online store. You can use the Edenred Massage Benefit to purchase an eligible gift card from one of our locations during a booked appointment or at a separately agreed time.

Sports and culture benefits cannot be used to pay for massage, physiotherapy or osteopathy services.

The issue may be caused by factors such as attempting the purchase from abroad, using a VPN, security settings on your WiFi network, or an outdated browser. Usually, the problem can be resolved by addressing one of these issues or by trying to make the purchase on a mobile device using a mobile data connection.

If these steps do not help, please contact us via chat or email at , and we will help resolve the issue.

Gift cards purchased from the online store are sent to the email address provided by the person placing the order. The gift card is delivered as a PDF attachment. You can forward it to the recipient electronically or give it to them as a printed copy.

Please note that the gift card email may be filtered into your spam, promotions, junk or another email folder. If you have not received the email containing the gift card, please check these folders.

Gift cards purchased from the online store do not display the buyer’s or the recipient’s name. It is not possible to separately add the recipient’s name to the gift card during purchase. A gift card bought online is delivered as a PDF attachment, which you can print or forward to the recipient.

In addition to the massage, wellness, and health benefits mentioned above, you can pay in the online store using the most common payment methods:

• Through all Finnish online banks.
• By card: Visa, Visa Debit, Visa Electron, MasterCard, and Debit MasterCard.
• Mobile payment: MobilePay and Siirto.
• Invoice or installment payment: OP Invoice, OP Credit Account, and Walley.
• Apple Pay and Google Pay

If you want to pay using multiple methods at the same time, this is possible when purchasing in person at the service locations during your treatment, or by arranging it with the location over the phone (leaving a message if needed). Unfortunately, it is not possible to use multiple payment methods simultaneously in the online store.

The SUHK gift card cannot be used as a payment method in the online store; it can only be used to pay on-site at the time of your booked appointment.

On-site, you can pay with all common card payments (except American Express). In addition, you can use Edenred and Epassi wellness and massage benefits. You can also combine payment methods at the location—for example, part with a card and part with a wellness benefit.

You can purchase a gift card during a treatment session or separately at the service locations. Please note that our extended opening hours at the service locations apply only to pre-booked massages, so we unfortunately cannot accommodate walk-ins. You can also arrange a time to purchase a gift card by calling the location (leaving a message if necessary).

Yes, they can. You can use the gift card you purchased at all of our locations and with any of professional who provides the relevant service. You can find the contact details of the locations here.

Massage, physiotherapy, and osteopathy are not covered by sports benefits. You cannot pay for these services with sports or culture benefits, either in our online store or on-site.

Bring the gift card or its code with you to your first appointment. You do not need to enter the gift card details when booking an appointment. A gift card issued for a specific service can be used to pay for the service stated on the card.

A regular gift card issued for a monetary amount can be used for any SUHK service. The full value of a monetary gift card does not need to be used during a single visit. During your first visit, the gift card will be registered to your client account for future use. A regular gift card may also be shared with a family member. In this case, the gift card can be registered to more than one client account. A gift card or multi-visit card purchased using an employer-provided benefit is personal. It may only be used by the person who received the benefit and only for a service permitted under the terms of that benefit.

Regular-price gift cards and multi-visit cards purchased from the online store are valid for 12 months from the date of purchase unless otherwise stated. Promotional and campaign products may have a shorter validity period. The validity period is stated on the product page and on the gift card or multi-visit card.

For questions concerning the use or validity of your gift card, please email and include the gift card details in your message.

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